RETURNS & EXCHANGES POLICY
Effective Date of this policy: 01/06/2013
hairtalksrousehill.com.au is owned by KISMET AUSTRALIA PTY LIMITED (ABN: 60 154 404 654)
All the products we stock has to meet the highest standards and are rigorously checked before they are sent out.
But if, for any reason, you need to return a product, we’ll ensure the whole process is as simple and speedy as possible.
At Hairtalks Rouse Hill we respect your right to privacy and will always act to protect your personal information.
Hairtalks Rouse Hill is very careful about how and when your personal information is collected, used and shared. At Hairtalks Rouse Hill we will take all reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.
We will destroy personal information if we no longer need it for any purpose.
We will not use your information for purposes unrelated to the services we provide, unless first obtaining your consent. We will always use fair and lawful means of collecting personal information..
If any personal information we have on file is inaccurate, we encourage you to let us know, to make the necessary corrections.
Change of Mind returns
We accept goods back if you change your mind on the basis that the goods have been un-opened
and unused and are in a re-saleable condition and returned to us within 7 working days of receipt of parcel.
By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.
Sometimes manufacturers will apply a security seal to the outside of a box,
if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.
All change of mind returned goods will be refunded minus delivery & 15% handling and re-stocking fee.
Some hair, beauty and fashion items cannot be returned due to health and safety regulations Australia,
Faulty/Damaged Goods return
If you have received a faulty or damaged item please contact our customer service for assistance.
Some items cannot be refunded due to health and safety regulations,
to see if your product falls under this category please contact us.
All returned items must be packaged appropriately; include a brief explanatory note with your name, order Number and the reason for the return and sent to:
We strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt.
We cannot be held responsible for any undelivered items.
Your return will be processed within 14 days of receipt, where our department will contact you directly regarding the issue of either a refund or credit note.
Please allow further 3-5 working days for the refund to appear in your account.
SHOP GR 130 10-14 MARKET LANE ROUSEHILL TOWN CENTRE NSW 2155